You can use credit cards (Visa, Mastercard, JCB, American Express, Diners Club) on our site.
When using this site, notifications (regarding order shipments, etc.) are sent to your registered e-mail address. You can register a PC, smartphone or mobile phone e-mail address. Also, please check your e-mail settings to ensure that you are able to receive notifications from this site.
[For smartphones or mobile phones]
Remove the domain (@stem-bonbon.com) from domain-specific reception settings
[For computer-based e-mail]
Remove the domain in your SPAM mailbox settings
This varies depending on when the item is ordered, but products typically ship within 2–4 business days.
Delays may occur when items are not in stock or during busy periods. Thank you for your understanding.
Shipping varies depending on the destination country or region.
Please check this at the time of ordering.
*We ship using EMS. (except for areas where EMS is unavailable)
*The customer will be responsible for paying any necessary customs duties when receiving the package. Thank you for your understanding.
This site does not offer gift wrapping, but we can prepare a shopping bag for a separate fee. If you wish to add a shopping bag to an item in your shopping cart, please click the “for customers who would like a shopping bag” button on the screen.
We do not accept returns unless they are damaged, defective or sent in error. Thank you for your understanding.
If the products you receive are damaged or defective, or if your receive items that do not match your original order, please contact the address below with your name, order number, attached photo of the damage or defect, the product you would like to exchange or return and an explanation for why you wish to exchange or return it. Mail: info@stem-bonbon.com
*If any products are damaged at the time of receipt, make sure to take the damaged items to the nearest post office to complete and submit a damage report prior to contacting us.
*Please keep the shipping invoice in a safe place until your return has been processed.
Converted prices are calculated daily based on the exchange rate as of 1 a.m. Japan Standard Time. Please be aware that the converted prices shown here do not reflect the exact real-time prices.
