| Store Name | Stem-BONBON! | Stem-BONBON! |
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| Vendor Name | TMK Co., Ltd. | Bio Technology Beauty Co., Ltd. |
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| Sales Director | Yuka Ikezaki | Machiko Sakai |
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| Address | 5-10-19 Minami-aoyama, Minato-ku, Tokyo | 5-10-19 Minami-aoyama, Minato-ku, Tokyo |
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| TEL | 0120-194-067 (cannot be called from outside Japan) | 0120-194-067 (cannot be called from outside Japan) |
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Product delivery period
Orders will be shipped from 2 to 4 days after receiving payment.
However, delays may occur when items are not in stock or during busy periods.
Products will be shipped and delivered by Sagawa Express.
Handling defective products
In rare cases when ordered products arrive with damage or defects or when the products delivered are different from the products ordered, we will process returns or exchanges for the correct items promptly. To contact us, please fill out the inquiry form. We will be responsible for the shipping costs of any returns. Please return the items by postal service using pay-on-arrival.
About our products
For returns or exchanges, please first contact us in advance and then send the items back following the below procedures.
(1) Please contact us via the inquiry form.
*Please enter your name, order number, product to be returned or exchanged and the reason for your return or exchange on the inquiry form.
*We will contact you at the e-mail address entered on the inquiry form when your return or exchange has been completed.
(2) Please send the items by delivery service to the address below. Customers will be responsible for shipping costs.
Locations Inc.
Okaba Center No. 12, 27-1 Koaota, Kashiwa city, Chiba 227-0803
+81-4-7137-2151
*Please keep the shipping invoice in a safe place until your return has been processed.
*Please do not use standard postal mail or letter pack. Please be aware that if you do choose to use standard postal mail or letter pack, you will not be compensated for damages should a shipping accident happen to occur.
Payment method and payment period
You may use the following payment methods.
- Credit card
VISA, MASTERCARD, DC and JCB are accepted.
Products will be shipped immediately after ordering.
